At Bonniq, we value your privacy and believe you have the right to know how your information is collected, used, and shared. This Privacy Policy outlines our practices for handling your personal information when you visit our website (www.bonniq.com), use our services, or interact with us online or in person.

Personal Information includes details that identify you, such as your name, email address, or phone number, as well as data indirectly linked to you, like device information or IP address. This policy covers all Personal Information collected via:

• Our website (www.bonniq.com)
• In-store interactions
• Surveys, contests, or promotions

Excluded Information: This Privacy Policy does not apply to third-party websites, applications, or services, even if linked through Bonniq.

Bonniq collects Personal Information in the following general ways:

Passive Data Collection

This refers to data automatically collected from customers when they use our Services. When you access or use the Services, Bonniq may automatically receive and record information on our server logs from your browser, including your IP address, cookies, site activity, and the pages you request. IP addresses are automatically reported by your browser each time you view a web page. Your IP address is stored by Bonniq when you register with Bonniq.

User-Submitted Information

Bonniq collects Personal Information you knowingly choose to submit to us through the Site or when you consent to receive Services, such as your name and email address. Bonniq also collects Personal Information you knowingly choose to submit to us, such as through surveys, questionnaires, or quizzes.

Generally, Bonniq uses Account Information (including Personal Information) in the ways described in the “How We Use Your Information” section, below.

When you visit, use, and interact with the Site, we may receive certain information about your visit to or interactions with the Site. For example, we may monitor the number of people that visit our Site, peak hours of visits, which page(s) are visited on our Site, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), which browsers people use to access and visit our Site (e.g., Firefox, Google Chrome, etc.), broad geographical information, and Site-navigation patterns.

We believe in constant evolving & learning, so for any improvements/suggestions/ideas, kindly email rhys@bonniq.com

In particular, the following information is created and automatically logged in our systems:

• Log data. Information that your browser automatically sends whenever you visit the Site (“Log Data”). Log Data includes your Internet Protocol (“IP”) address (so we understand which country you are connecting from when you visit the Site), browser type and settings, the date and time of your request, and how you interacted with the Site.
• Cookies. A “cookie” is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies); others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it) and help recognize your computer when you open your browser and browse the Internet again (persistent cookies).
• Device information. This may include the name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
• Usage Information. We collect information about how you use our Site, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities. We may use third-party tracking services that use log files, cookies, and possibly other techniques to track information about visitors to the Site in the aggregate. These services capture usage and volume statistics as well as geographical location data to compile usage reports and maps for optimization and troubleshooting purposes. In particular, we use Google Analytics and other similar software applications to help collect and analyze certain information for the purposes discussed in this Privacy Policy. You can learn more about Google’s practices by visiting Google’s Privacy Policy for Partners.

User-submitted information includes information submitted electronically, via phone, and in person, and it may be used to provide you with customized and personalized services.

Registration. In order to use some features of our Services, you must first create a Bonniq account (an “Account”) and agree to the Terms of Service. When you create an Account, Bonniq may collect various types of Personal Information, including your name, email address, phone number, and other details provided at the time of registration (“Account Information”). Bonniq will also have access to information about your use of the Site and our Services, including the products or services you purchase, your preferences, geolocation data (if applicable), and any additional information you choose to provide. We use the email address you provide to communicate with you about our products, Services, and to create a personalized experience.

Orders. If you place an order with Bonniq, we request certain Personal Information, whether you access the Services online or otherwise. This information includes your name, shipping and billing addresses, phone number, email address, and payment details. We use this information to process and fulfill your order, handle billing, and communicate with you regarding your purchase. If there are issues processing your order, we may use this information to contact you. Additionally, we keep a record of your order history and may ask you to provide feedback about your experience to improve our Services.

Refund, Returns & Exchange Policy. At Bonniq, we do not accept refunds, returns, or exchanges on any products or services purchased unless explicitly agreed upon under special circumstances or by special request. All refund, return, or exchange requests will be handled on a case-by-case basis and must be submitted in writing to rhys@bonniq.com within 7 days of receiving the product or service. We reserve the right to approve or deny any requests at our discretion. Please ensure all orders are carefully reviewed prior to purchase to avoid any inconvenience. For further assistance, contact us at rhys@bonniq.com

Surveys, contests, sweepstakes, and/or promotions. Bonniq may provide you with opportunities to participate in surveys, contests, sweepstakes, and/or promotions on the Site or in connection with our Services. Participation is voluntary, and you may be asked to provide Personal Information such as your name, email address, phone number, or other demographic details. This information is used to notify contest winners, award prizes, and improve our Services. In some cases, you may also opt into receiving marketing communications related to these activities. Additional terms and conditions may apply and will be provided at the time of participation.

Public feedback (reviews). If you choose to submit a review on the Site about our Services or products you have purchased, that information, including any photos you upload, may be publicly accessible. Bonniq is not responsible for the use of publicly disclosed information by third parties. Additionally, we may collect and use the information you post in reviews to resolve disputes, provide customer support, and troubleshoot issues as permitted by law. Please carefully consider the information you disclose in public reviews.

Specifically, Bonniq uses Personal Information to:

Provide our Services to you.

We use your Personal Information to provide our Services to you, including:

• To create the Account and provide access to the Services (as described above);
• To present you with products, information, and content through the Services, including personalization of the Services;
• To process transactions related to your use of the Services, and send you related information, including confirmations and receipts;
• To respond to your questions or requests;
  To link or combine with other information we receive from third parties, such as our Social Media Pages, to help understand your needs and provide you with a better experience; and
• To otherwise provide, operate, maintain, and improve the Services.

Communicate with and market to you.

We use your Personal Information to communicate with you about various matters, such as features, surveys, newsletters, offers, promotions, contests, sweepstakes, and events, as well as to provide other news or information about us and our select partners.

Develop and improve our Services.

We monitor and analyze trends, usage, and activities in connection with the Services to improve and enhance your experience and for marketing or advertising purposes.

Prevent fraud and for safety reasons.

We may use your Personal Information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities.

Comply with Law.

We may use your Personal Information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal processes.

Fulfill other purposes or with your consent.

We may use your Personal Information for any other purposes that we describe at the time we collect your Personal Information or otherwise with your consent.

In particular, we use your contact information to communicate with you about Bonniq and our marketing partners in the following ways:

• To provide newsletters or marketing emails with special promotional offers, updates, and other relevant marketing content;
• To provide announcements about the Services;
• To communicate with you about the Services and your account, including updates about the status of your orders;
• To provide information about your Bonniq appointment, including appointment confirmations and updates, directions, and other relevant information;
• To send technical notices, updates, security alerts, and support and administrative messages;
• To verify your identity and address for your orders.

We may communicate with you about the above via phone, email, postal mail, and text messages. Standard call, message, and data rates charged by your mobile carrier may apply to text messages or other communications received on your mobile device, which may be sent using an automatic telephone dialing system. These messages may include operational messages about your use of the Services as well as marketing messages.

We will reasonably seek your consent where required for marketing communications. If you elect to provide your email or telephone number, we may use that information to send you offers, coupons, and information about new products available on our Site or in our Bonniq stores.

Prior to sending you marketing text messages, we will reasonably seek your additional consent in the form of a text message requesting that you expressly consent to receiving marketing text messages.

For information about how to opt out of any of the communications described above, please see the section below titled “Your Privacy Choices.”

Your consent.

By providing Personal Information to us, you fully understand and consent to the transfer of such Personal Information to, and the collection and processing of such Personal Information by, our partners and affiliates, credit card processing vendors, or other third parties as described in the Terms of Service. We may share all the categories of Personal Information described earlier in this Privacy Policy with the third parties described below.

We may disclose your Personal Information to conduct our business, improve the delivery of our Services, develop analytics, and enable us and our partners to improve and promote our products and services, including with third-party marketing partners for commercial purposes.

The purposes and ways that we may disclose Personal Information about you are described below in more detail.

Service providers and business partners.

We may from time to time employ third parties and/or third-party software solutions to perform tasks on our behalf (such as sending you notifications and/or offers), and we may need to disclose Account Information and other Personal Information with them to provide certain services. The third parties we currently engage include third-party companies and individuals employed by us to facilitate our services, including marketing companies. These service providers agree to use your Personal Information only in accordance with our instructions, and for no other purpose than to provide the contracted-for services.

Advertising partners.

We work with third-party advertising partners to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.

Business transfers.

If our business (or substantially all of our assets) is acquired by a third party, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law. In such an event, we reserve the right to transfer all of your Personal Information, including email addresses and other information about you collected by us (in accordance with this policy), to that entity.

With your consent.

If we need to disclose any Personal Information in a way not identified in this Privacy Policy, we will notify you and/or obtain consent as required under applicable privacy laws.

As required by law.

We may disclose Personal Information if we have a good-faith belief that doing so is required under applicable law, for example, if we receive a subpoena or other judicial or administrative order, or otherwise required by law. This may include responding to legal requests from jurisdictions outside of the United States, where we have a good faith belief that the response is required by law in that jurisdiction.

To protect rights.

Additionally, we may disclose Personal Information where we, in good faith, deem it appropriate or necessary to prevent violation of the Terms of Service or our other agreements; take precautions against liability; protect the rights, property, or safety of Bonniq, any individual, or the general public; maintain and protect the security and integrity of our Services or infrastructure; protect ourselves and our Services from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against third-party claims or allegations; or assist government enforcement agencies.

We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable data, Account recovery, or if required by law. Unless otherwise set forth in the applicable Terms of Service or a separate agreement with you governing the applicable Services, if you cease using such Service, we may retain or destroy, at our discretion, all Personal Information and non-personally identifiable information we collect through your use of such Service. All retained Personal Information will remain subject to the terms of this Privacy Policy.

Bonniq and the Services are not intended for or directed toward individuals under 13 years of age, and individuals under 13 should not use the Services for any purpose unless they have the consent of, and are under the supervision of, a parent or guardian. We ask that individuals under 13 do not provide Personal Information through our Services, and if we learn that we have collected or received Personal Information from an individual under 13 years of age, we will delete that information.

If you believe that we may have inadvertently collected any Personal Information about a child aged under 13 years, please contact us at rhys@bonniq.com or as provided in the “Contact Us” section below.

Accessing and Requesting Changes to Your Personal Information.

Through your Account settings, you can access, view, and edit any of the following personal information:

• Mailing address
• Billing address
• Phone number
• Transactional history, including appointment history (access and view only)

The information you can view and edit may change as our Services evolve. To edit your name, password, and/or email address, please email the Bonniq team at rhys@bonniq.com

Please also understand that we may not be obligated or able to alter or delete your Personal Information and may retain information to provide you with the Services or fulfill our legal obligations, for security reasons, if we are required under applicable law or regulations, for internal business use, or for other valid reasons. We are also not obligated to comply with requests that are unreasonably burdensome or expensive, or with requests that would interfere with the rights of another individual. In some circumstances, we may charge a reasonable fee to fulfill your request.

Accessing Personal Information collected, disclosed, shared, or sold, or requesting deletion or correction of Personal Information.

You can also make a request through the methods listed below:

• Call us at +65 87508474
• Email us at rhys@bonniq.com

After completing your request, we will contact you within 45 days to ask that you verify your email address. For deletion requests, once your Personal Information is deleted, you will no longer be able to access your Account. We and third parties with whom we’ve shared your Personal Information may retain certain Personal Information, such as order and appointment history, in our systems for certain legal, security, and business records.

If you decide you don’t want to receive marketing emails from us, you can click the “Unsubscribe” link in our emails or follow the instructions contained in each email we send you.

Opting out or unsubscribing will not prevent you from receiving emails about orders or other transactions you make through Bonniq’s Services or emails in response to a specific request from you, such as password recovery.

Text messages.

You may opt out of marketing text messages by replying “STOP” to such communications, or by emailing rhys@bonniq.com

You may opt out of appointment-related text messages by replying “STOP” to such communications.

If you unsubscribe from our marketing lists, we may continue to contact you with administrative messages regarding our Site and Services and to respond to your requests.

You may continue to receive text messages for a short period while we process your request, including a message confirming the receipt of your opt-out request. Your agreement to receive marketing texts is not a condition of any purchase on or use of the Services.

Tracking.

As described above, we and our third-party service providers, including Facebook, Instagram, and TikTok, may use cookies, web beacons, pixels, session replay, or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Site and use that information to provide measurement services and target ads.

You can opt out of being tracked by these third parties by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal), which has been enabled prior to accessing our Site. If you do not have an Account or if you are not logged into your Account, your request to opt out of sale/sharing will be linked to your browser identifier only and not linked to any Account information because the connection between your browser and the Account is not known to us. If you would like us to make the connection between your browser and your Account when you send the opt-out of sale/sharing of your Personal Information request or GPC signal, and you have not yet opted out of sale or sharing your Personal Information, we recommend you submit the opt-out form that is available at [will update this link in a bit].

In addition, on most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off.

Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site. Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org and follow the opt-out instructions there. You may also opt out of receiving interest-based ads from Amazon, Facebook, Google, and TikTok by adjusting your preferences on those sites. You will continue to see ads on each platform, but they will not be personalized as a result of your actions on our website.

Please note that if you access the Site on your mobile device, you may not be able to control tracking technologies through the settings.

Bonniq does not sell your Personal Information in exchange for money. However, we use services that help deliver interest-based ads to you and may transfer Personal Information to business partners for their use, which may be considered “selling” or “sharing” under certain laws.

Please complete the opt-out form that is available at [To be updated] to opt out of Bonniq selling or sharing your Personal Information.

Bonniq is based in Singapore and complies with applicable privacy laws, including the Singapore Personal Data Protection Act (PDPA). Subject to certain exceptions, you may exercise the following rights regarding your Personal Information:

• The right to know what Personal Information we have collected about you, including the categories of Personal Information, the purposes for which it was collected, and the categories of third parties to whom we disclose Personal Information.
• The right to access the specific pieces of Personal Information we have collected about you in a portable and, to the extent technically feasible, readily usable format.
• The right to correct inaccurate or incomplete Personal Information that we maintain about you.
• The right to request deletion of the Personal Information that we have collected about you, subject to legal and business retention requirements.
  The right to withdraw consent for the collection, use, or disclosure of your Personal Information, where processing is based on your consent.
• The right to be informed of the consequences of withdrawing consent, which may affect the Services we can provide to you.
• The right to opt-out of receiving marketing communications or having your Personal Information used for targeted advertising purposes.

You can submit a request to exercise your rights by contacting us through the details provided in the “Contact Us” section below.

Please note that there are exceptions and limitations to each of the rights listed above. For example:

• We may retain certain Personal Information for legal, compliance, or business purposes, such as backups, archiving, fraud prevention, or analytics.
• Some requests, such as the right to deletion, may impact our ability to provide certain Services to you.

Bonniq will respond to requests within a reasonable timeframe, in accordance with applicable laws.

Please note that while any changes to your Personal Information in our active user databases will be reflected within a reasonable period of time, we may retain certain information for lawful purposes as described above.

Our Services are hosted in Singapore and are primarily intended for visitors located within Singapore. If you choose to use the Services from regions outside of Singapore with laws governing data collection and use that may differ from Singaporean law, then please note that you are transferring your Personal Information outside of those regions to Singapore for storage and processing. Additionally, we may transfer your data from Singapore to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services.

By providing any information, including Personal Information, on or to the Services, you consent to such transfer, storage, and processing in accordance with this Privacy Policy and applicable laws.

We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we cannot guarantee the absolute security or privacy of your information.

Please also visit our applicable TERMS OF SERVICE, which establish the use, disclaimers, and limitations of liability governing the use of our Services.

We may amend this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date at the top of this page. Use of Personal Information we collect is subject to the Privacy Policy in effect at the time such information is collected, used, or disclosed.

If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our Site or by sending you an email prior to the change becoming effective. You are bound by any changes to the Privacy Policy when you use the Site or Services after such changes have been first posted.

If you have questions regarding our Privacy Policy, its implementation, failure to adhere to this Privacy Policy, and/or our general practices, please contact us:

Email: rhys@bonniq.com
Phone: +65 87508474